I concur with all the previous correspondence about the issues with the TLS websites.
In addition, readers should note our experience at the Manchester site when we turned up for our appointment in March.
My husband (79 this year) and I queued for 35 minutes in the sleet outside the building in a long queue of students. Eventually we were allowed in and the place was packed. We waited a further four hours.
I could not see any toilets so asked a member of staff. She told me there were none for public use, nor could she direct me to one in the vicinity.
I had previously paid for four hours of car parking. When we exceeded this time I had to telephone (use of mobiles is prohibited inside the centre but I had no option) the car park operator to request additional time on the same credit card.
We were eventually processed and got our visas, but we were severely dehydrated and very uncomfortable until we were able to leave the building and locate toilets in a local hotel.
I gave feedback to TLS about the centre and lack of toilets but never heard anything back.