top cx logo
cx logo
Explorearrow down
search icon
Explore
arrow down

Doctors outsource bookings to cut 'no-shows'

Patients can make an online or app appointment with one of 9,000 Paris doctors using Doctolib

A group of Paris hospitals served by 9,000 doctors are outsourcing a part of their appointment bookings - in a bid to reduce the number of patients who do not turn up for rendez-vous.

Doctolib, a French start-up initiative which allows patients to book medical appointments, has just signed a deal to service Paris Public Hospital (AP-HP).

The service will be offered across 39 establishments by June 2018 according to AP-HP, which predicts 1.2million appointments will be made online each year, out of 4m consultations. Doctolib already gets eight million visits to its platforms each month.

Thanks to a messaging reminder service to patients, organisers expect a "significant" reduction in the number of unattended appointments.

Stay informed:
Sign up to our free weekly e-newsletter
Subscribe to access all our online articles and receive our printed monthly newspaper The Connexion at your home. News analysis, features and practical help for English-speakers in France

The appointment booking platform is part of a broader digital strategy, such as online pre-admission processes, free wifi in hospitals, and online medical fees.

For Stanislas Niox-Château, co-founder and president of Doctolib, launched in 2013, "it's a big step." Its collaboration with a hospital "as large and complex" as the AP-HP was a "first" for the start-up as for the hospital sector.

Doctolib, the European leader in the sector, has a bookable database with some 21,000 healthcare professionals and 600 client establishments (clinics, health centres and private, non-profit institutions) in France and Germany.

In January, the company raised $28million in investment in order to strengthen its workforce. The company plans to hire 150 employees in 2017 to launch its service in new countries.

Resident or second-home owner in France?
Benefit from our daily digest of headlines and how-to's to help you make the most of life in France
By joining the newsletter, you agree to our Terms & Conditions and Privacy Policy
See more popular articles
The Connexion Help Guides
featured helpguide
Healthcare in France*
Featured Help Guide
- Understand the French healthcare system, how you access it and how you are reimbursed - Useful if you are new to the French healthcare system or want a more in-depth understanding - Reader question and answer section Aimed at non-French nationals living here, the guide gives an overview of what you are (and are not) covered for. There is also information for second-home owners and regular visitors.
Get news, views and information from France
You have 2 free subscriber articles left
Subscribe now to read unlimited articles and exclusive content
Already a subscriber? Log in now