Readers continue to report delays and issues with driving licence swaps in France, which involve an application online at ants.gouv.fr.
The ANTS agency receives applications and passes them to officials for processing but also deals with queries from the public about the progress of swaps.
As we reported last month, ANTS says non-EU swaps are taking about seven months in total to process, though officials aim to improve on this.
This includes swaps of pre-2021 UK licences which are expiring and must be exchanged.
An ANTS spokeswoman confirmed: “Users must anticipate the waiting times and make the request a bit more than six months before the licence expires.”
Near the end of the process, an attestation is sent that allows people to drive in France after sending in the old licence. This now lasts one year.
People wanting to get in touch with ANTS are advised to call (09 70 83 07 07) at quieter times, such as 7:45-8:30 and 12:00-14:30. ANTS says a personal response via online messaging at permisdeconduire.ants.gouv.fr is possible if you select Aide & Contact and then, under objet, choose VoxUsagers.