France health insurance emails change format from April 1

Residents in France are being informed of upcoming changes to communications from the state health insurance body, Assurance Maladie.

From April 1, emails from the body will be updated with several new formats, aimed at improving readability and improved integration between emails and smartphone apps.

The content of messages will remain the same.

Main changes include: 

• The Assurance Maladie logo will appear in the top left corner of the message

• Blue subheadings may be added to guide reading

• A blue block at the bottom simplifies access to information and online procedures

• At the bottom of the message, logos provide direct access to download platforms for installing the Ameli Account app on your phone

An example is given below, with the left-hand side being the old version and right-hand side the incoming updated version.

Caution over fraud attempts 

Assurance Maladie, like many public and private organisations, is frequently targeted by fraud attempts.

As a trusted government service with access to important information, scammers often pose as the service, either on the phone or through fake letters and emails. 

As part of the campaign on the new-look emails, Assurance Maladie is reminding residents how to spot fraudulent emails and letters.

It is reminding people: 

• To check the sender's email address: it must end with: @app.assurance-maladie.fr, @assurance-maladie.fr, @info.ameli.fr, or @ameli.fr. Official messages are sent on behalf of ‘Votre Assurance Maladie’

• That Assurance Maladie will never ask for login credentials, medical or banking information, or payment for a service via email

• A message mentioning an ‘emergency’ ‘personal data to fill in by clicking on this link’ or ‘a new version of your health insurance card to order quickly’ does not come from the service. 

If you have any doubt over the authenticity of an email, Assurance Maladie recommends: 

• That you do not click on any links. Access the ameli website or your account directly from the official website

• Modify your information only from your secure personal space

• Never share your login details or passwords with anyone

• Report the suspicious message via the official website: internet-signalement.gouv.fr