Online licence failure in France

I applied last October. My UK licence was due to expire in December as I reached the age of 70. By late November I had received nothing. My UK licence was renewed. It took just 14 days from the DVLA.

In mid March this year I was given an “attestation”. I was informed that if I wanted parts C and D, I needed a medical certificate. This I did and was confirmed as fully healthy.

I was also asked for and returned my new UK driving licence to them. In May, I finally received my French licence, which had a spelling mistake in my name.

But I was informed in writing that my application for parts C and D were refused. I could reapply. In the meantime, I just want a correctly spelt one.

You cannot talk to anyone. There is no phone number. They do not answer emails. They do not acknowledge receipt of anything.

The system is not fit for purpose. It is inefficient and non responsive. Surely I am not the only one to be impacted by this highly inefficient system.

Kenneth Calam-Hale, Hautes-Pyrénées