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Pay-outs for train delays
If your train is delayed by more than half an hour, the following compensation rules apply
IF YOUR train is delayed by more than half an hour, the following compensation rules apply (in ticket vouchers or bank transfers):
30 minutes or more: 33% ticket price, in vouchers
1-2 hours: 33% voucher or 25% transfer
2 hours or more: 66% voucher or 50% transfer.
You should be handed a prepaid envelope when you get off the train in which you put your tickets and, if necessary, a bank RIB.
If you do not get given one, write to:
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Service Relations
Client SNCF,
62973 ARRAS Cedex 9.
The compensation does not apply to local TER trains or to the Transilien and the delay should not be be due to a factor outside of SNCF's control, such as worker strikes.
