Waiting time test for civil service
Tax offices, CPAMs and préfectures could be made to publish details of how long people wait to be served
EVERY part of the French administration should be made to publish figures on waiting times to help improve the quality of service offered to the public, an MP has recommended.
Haute-Marne MP François Cornut-Gentille has asked Budget Minister Eric Woerth - whose remit includes managing the civil service - to look at a system of performance indicators.
The plan would see tax offices, Assurance Maladie centres, préfectures and other administrative bodies publish detailed figures revealing how long the average person had to queue, how long the average demand took to process, and how satisfied people were with the response.
Mr Cornut-Gentille said something needed to be done to address "the poor quality of service" offered by parts of the administration and this system of grading could help the French bureaucracy improve its image.
Last month the country's official ombudsman, the Médiateur de la République, said there was growing evidence of a rift between the public and French bureaucracy.
Jean-Paul Delevoye said the hurdles put in the way by the French administration left people feeling "psychologically tired", tense, nervous and helpless.
Photo:Volodymyr Vasylkiv - Fotolia.com
