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Three charged with taking bribes to provide false French tests for residency cards
The charges relate to the test de connaissance du français. It is thought that more than 250 applicants could be involved in a region of west France
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DHL strike hits Christmas deliveries in France
‘All packages will be delivered even if they are a little late’, says DHL spokesperson
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How to plan for a comfortable retirement in France
Rob Kay, regional director at Blevins Franks, offers advice on tax, pensions and planning for retirement
Finding help in France
A list of emergency numbers plus contact details for French helplines, embassies and information networks
EMERGENCY NUMBERS
112: Universal European Emergency Services number - works from all phones including mobiles
114: Emergency calls (hearing assisted)
18: Emergencies: This number connects to the fire brigade (Sapeurs Pompiers) but they deal with medical emergencies and should be the first port of call in life-threatening situations
15: Samu (for other urgent medical call-outs)
17: Police / Gendarmes
119: Child abuse
01 40 05 48 48: Anti-poison centre
09 726 750 + your department number (eg 24 for the Dordogne): Gas & electricity emergencies
3237: (0.34/min) Outside hours GP and pharmacy information (also available on www.3237.fr)
115: SAMU social (domestic violence/care for homeless in winter)
116000: Missing children
191 Aeronautical emergency
196: Maritime emergency/coastguard
197: Terror/kidnapping hotline
UTILITIES
ORANGE Website in English: www.orange.com/en/home To report a fault online: www.1013.fr (click on the UK flag). English-speaking helpline: 09 69 36 39 00
OTHER TELECOMS (French helplines):
SFR: 1023 (+ 33 6 10 00 10 23 from outside France)
FREE: 1044, (3244 if already subscribed)
BOUYGUES: 1064 from a landline (614 from a mobile) (+33 668 634 634 from outside France)
EDF: 24 hour breakdown line: 09 726 750 + your department number (eg 24 for the Dordogne). Gas & electricity emergencies: Helpline in English: 05 62 16 49 08 From outside France: + 33 5 62 16 49 08; Email: simpleenergywithedf@edf.fr
GOVERNMENT AGENCIES
3939 ALLO SERVICE PUBLIC: 3939 (+33 1 73 60 39 39 from outside France) www.service-public.fr/langue/english/
ASSURANCE MALADIE: www.ameli.fr English-speaking helpline: 08 11 36 36 46
CAF: www.caf.fr; Tel: 08 10 25 14 10.
CLEISS: Social security advice when moving between countries: 01 45 26 33 41 (afternoons, Tuesdays or Thursdays, or mornings on other week days). Some advisers speak English.
URSSAF: English-language website: www.anglais.urssaf.fr
EMBASSIES AND CONSULATES
British Embassy (Paris) 01 44 51 31 00
Bordeaux consulate: 05 57 22 21 10
Marseille consulate: 04 91 15 72 10
UK PASSPORT ADVICE: +44 300 222 0000 (calls cost 12p/min from a UK landline, extra costs may apply from France. Mobile costs vary from 3p to 45p but with a possible extra charge from your French operator)
OTHER EMBASSIES
Irish, Paris: 01 44 17 67 00
US, Paris: 01 43 12 22 22
Canadian, Paris: 01 44 43 29 02
Australian, Paris: 01 40 59 33 00
NZ, Paris: 01 45 01 43 43
South African, Paris: 01 53 59 23 23
OTHER HELP IN ENGLISH
COUNSELLING IN FRANCE: for a qualified therapist near you or counselling over the telephone; www.counsellinginfrance.com
ALCOHOLICS ANONYMOUS: Regular meetings are held (some in English) across the country. For a list of local English-language groups see: www.alcoholics-anonymous.eu
SOS HELP: similar to the Samaritans, listeners who are professionally trained: Tel 01 46 21 46 46 (open 3pm-11pm daily): www.soshelpline.org
CANCER SUPPORT FRANCE: For advice and someone to talk to: helpline@cancersupportfrance.org telephone 0810 240 200 (local rate) www.cancersupportfrance.org
ENGLISH SPEAKING CANCER ASSOCIATION: GENEVA-BASED offering cancer support in Geneva, Vaud and French border areas. info@cancersupport.ch www.cancersupport.ch +41(0)22 723 22 31 for 24/7 helpline or +41 (0) 22 791 63 05 (for info on activities)
SOLDIERS, SAILORS, AIRMEN AND FAMILIES ASSOCIATION FORCES (SSAFA): 05 53 24 92 38. Email: france@ssafa. org.uk
ELIZABETH FINN CARE: Help for Britons and Irish people facing hardship. French caseworker Mary Hughes: Tel: 04 68 23 43 79
BEREAVEMENT SUPPORT NETWORK: for those grieving for a loved one and needing to talk. Tel: 04 94 84 64 89 / 06 32 35 31 24 email info@bsnvar.org
THE BRITISH CHARITABLE FUND, PARIS: provides financial help to British residents in France. Tel: 01 47 59 07 69 or email britishcharitablefund@orange.fr
ALZHEIMER’S – BERGERAC ENGLISH HELPGROUP: at France Alzheimer: 09 64 21 40 86
OTHER INFO
AFIF (funerals info): 01 45 44 90 03
SPEAKING CLOCK: 3699. http://www.horlogeparlante.com/
WEATHER: 3264 - weather for the France and the world in 11 languages
LAST INCOMING CALL: 3131, then ‘5’ if you wish to connect