-
Chronopost, Colissimo, and Mondial Relay: Beware delivery scams in France
The surge in Christmas shopping always leads to an uptick of scams at this time of year
-
What is ideal calendar donation for French firefighters and postal workers?
There is no set price for the calendars, which are sold in workers’ spare time
-
How young Britons in France can get a residency card at 18
The children of Brexit Withdrawal Agreement card holders need to apply for the right to stay
‘How I got €37 postage fee refunded for £3.50 book delivery to France’
When his sister sent him a book she had written, one reader was charged a huge fee to receive it but has won a refund
Peter Johnston is one of many readers who reported being charged more to receive a parcel from the UK than the contents were worth.
With just one difference: Mr Johnston, 85, is expecting to receive a refund cheque in the post any day now.
Read more: French residents charged huge postage fees on UK parcels - refunds due
Read more: How I got back tax wrongly charged on gift sent to France from UK
Daughter in France wasn’t charged
When his sister sent him a copy of a book she had written from the UK, worth £3.50, the postman, whom he had known for years, seemed “very embarrassed” as he asked Mr Johnston for €37 in postage fees, which he grudgingly handed over.
The postman was unable to explain why he owed so much money.
“My daughter in France received the same book and didn’t have to pay anything at all,” Mr Johnston, of Quimper, said.
“I wasn’t very happy, so I went to the local post office, where they said ‘We don’t know what it’s for, and can’t tell you anything more’.”
Receipt showed error
Mr Johnston believes he must have given his email address to the postman along with the cheque, because he later received an email with a receipt (incidentally, addressed to Pole Jokiston).
According to the receipt, he had paid €29 in VAT and €8 in handling fees.
Thus followed an email exchange with La Poste’s customer service team, where he explained that low-value gifts were exempt from VAT.
Finally, Mr Johnston was informed he would soon receive a full refund.
Related articles
La Poste claims improvement to custom charge issue for foreign parcels
French post office confirms it is ending its next-day red stamp
Post-Brexit tax rules recap: How to send gifts between UK and France