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... But now that's not good service!

Poor customer service

Mrs Kleingeld’s comments on poor customer service in France (Letters, April 2018) are spot-on. In the two years since I came from UK, I have found it appalling, if not non-existent.

Traders see it as no more than offering to sell you a full-price replacement for the faulty item.

A Facebook member told of taking back a water pump, being given a replacement and watching as the assistant repacked the dud to put it back on the shelf. Is this why shops always want the box back?

Stuart Patrick, Faye l’Abbesse.

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