Mrs Kleingeld’s comments on poor customer service in France (Letters, April 2018) are spot-on. In the two years since I came from UK, I have found it appalling, if not non-existent.
Traders see it as no more than offering to sell you a full-price replacement for the faulty item.
A Facebook member told of taking back a water pump, being given a replacement and watching as the assistant repacked the dud to put it back on the shelf. Is this why shops always want the box back?
Stuart Patrick, Faye l’Abbesse.
Income Tax in France 2023 (for 2022 income)*
Visa and residency cards for France*
