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Letters: Le Tour de France is more about big business than national identity
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Letters: Brexit voters in France cannot blame the Remain campaign
Connexion readers argue that those who regretted voting Leave should take responsibility for their choices
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Letters: Visas are so much trouble that we will not visit our second home in France
Connexion readers share frustrating visa challenges to access their French properties
EDF website
Thank you for publishing my cri de cœur in September’s issue (Letters). I thought I would follow up with the resolution, because while customer service can drive us wild, it is always good to give credit where due.
I finally contacted EDF via Facebook, not one of my favourite channels of communication, but there we go.
I had an online chat in French with a very helpful person, who looked at my account. The problem was I had not updated the SEPA. I explained I had not been notified, but I was willing to do so. She asked me for my account details, sent me a code to quote back to her, and then she made sure my EDF account would function, staying online until I confirmed it.
Bingo. I can once again monitor and check my account.
Gina JOLLIFFE, Creuse