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Letters: Don’t forget that climate change hits French farmers too
Connexion reader highlights the uphill struggle against drought, flooding and varying temperatures
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Letters: DPE energy efficiency reports for French homes are misleading
Readers say the system makes many good homes appear unattractive and does not give a full picture
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Letters: I have always used my French licence to drive in the US
A reader tells of his trouble-free experience of driving abroad
EDF website
Thank you for publishing my cri de cœur in September’s issue (Letters). I thought I would follow up with the resolution, because while customer service can drive us wild, it is always good to give credit where due.
I finally contacted EDF via Facebook, not one of my favourite channels of communication, but there we go.
I had an online chat in French with a very helpful person, who looked at my account. The problem was I had not updated the SEPA. I explained I had not been notified, but I was willing to do so. She asked me for my account details, sent me a code to quote back to her, and then she made sure my EDF account would function, staying online until I confirmed it.
Bingo. I can once again monitor and check my account.
Gina JOLLIFFE, Creuse