top cx logo
cx logo
Explorearrow down
search icon
arrow down
Wednesday 28 September 2022
inner cx logo
icon mailbox
Resident or second-home owner in France? Join our newsletter

French shrug off bad service

In 2015 I took out a no-contract direct debit with SFR to pay €15 per month for 5gb of WiFi for my mobile. Two years later, I gave two months’ notice of my intention to cancel.

SFR continued to try to take payment after October, even though there was no contract and I was not using the SIM card. They threatened to send in debt collectors in December, when we were on holiday in the UK. In the circumstances I sent a cheque for payment.

It took us contacting a mediator for SFR to cancel the account. But even that was disappointing as they did not contact us after we sent the details of our final contact with SFR. 

I spoke to two French friends about it and they both had the same attitude. Their advice was to pay up and forget it as they will do nothing. The French accept bad customer service, so what chance do we have?

Judith Torrington, Troyes

Resident or second-home owner in France?
Benefit from our daily digest of headlines and how-to's to help you make the most of life in France
By joining the newsletter, you agree to our Terms & Conditions and Privacy Policy
See more popular articles
The Connexion Help Guides
featured helpguide
Healthcare in France*
Featured Help Guide
- Understand the French healthcare system, how you access it and how you are reimbursed - Useful if you are new to the French healthcare system or want a more in-depth understanding - Reader question and answer section Aimed at non-French nationals living here, the guide gives an overview of what you are (and are not) covered for. There is also information for second-home owners and regular visitors.
Get news, views and information from France
You have 2 free subscriber articles left
Subscribe now to read unlimited articles and exclusive content
Already a subscriber? Log in now