top cx logo
cx logo
Explorearrow down
search icon
arrow down

French rail services returning to normal

SNCF clarifies refund situation for unused rail tickets over the weekend

Rail services across France are slowly returning to normal on Monday after three days of action disrupted the start of the Autumn school holidays, as SNCF issues an update on refunds for cancelled services over the weekend.

French train operator SNCF said on Monday that all TGV and Ouigo services are running as normal following three days of disruption, but warned of delays and cancellations on Intercité and TER services.

Two out of three Intercité services will run and three out of four TERs, with the situation expected to improve throughout the day. In Paris, Transilien and RER services are all running as normal.

Staff have been exercising their "right to withdraw" their labour - a clause in their contracts that allows workers to walk off the job in case of "clear and present danger to their life or health, and was prompted when 11 people were injured on Wednesday in a collision in eastern France between a regional train and a truck.

Rail services were severely hit across France from Friday to Sunday, notably in southern and western France, around Lyon and in the Paris region, rail operator SNCF said. No Ouigo services operated at all on Saturday.

Anyone affected by the disruption can claim compensation, if they hurry.

Travellers whose trains were cancelled, or who chose not to travel as a result of the disruption, can claim 100% of the ticket price back. This applies to all services, even budget tickets that are normally non-refundable.

Those who booked online can claim refunds on the SFR website, or from the ticket office or self-service points at any railway station. The SFR helpline 3635 can also help with refunds.

In order to make a claim you will need your ticket, plus your booking reference for online bookings.

If your ticket was for the budget Ouigo service, SNCF initially said users would 'automatically' be refunded, but later said that ticketholders would have to request a refund online.

Refunds for tickets to travel on Saturday must be claimed by Wednesday. Claims for tickets for travel on  Sunday must be made by Thursday.

Stay informed:
Sign up to our free weekly e-newsletter
Subscribe to access all our online articles and receive our printed monthly newspaper The Connexion at your home. News analysis, features and practical help for English-speakers in France

Resident or second-home owner in France?
Benefit from our daily digest of headlines and how-to's to help you make the most of life in France
By joining the newsletter, you agree to our Terms & Conditions and Privacy Policy
See more popular articles
The Connexion Help Guides
featured helpguide
Healthcare in France*
Featured Help Guide
- Understand the French healthcare system, how you access it and how you are reimbursed - Useful if you are new to the French healthcare system or want a more in-depth understanding - Reader question and answer section Aimed at non-French nationals living here, the guide gives an overview of what you are (and are not) covered for. There is also information for second-home owners and regular visitors.
Get news, views and information from France
You have 2 free subscriber articles left
Subscribe now to read unlimited articles and exclusive content
Already a subscriber? Log in now