Online woe

I wonder if any readers have experienced the new online system for applying for carte grise for an imported car. I am having real problems.

I think I created an account and applied for immatriculation (the site is not user friendly) but I haven’t a clue what is happening. I’ve heard nothing for nine days and there seems to be no method of finding out how it is progressing.

I visited the prefecture but they seem as much in the dark as I am. They did tell me the government site was obliged to respond within two or three days, but this response has not yet materialised for me (except a standard letter).

Nigel Thompson, by email