top cx logo
cx logo
Explorearrow down
search icon
arrow down

Connexion reader overcharged by TLS Contact for French visa

Here they share their experience of getting a refund

If a mistake is made during the appointment process with TLS Contact, act fast is advice of a Connexion reader Pic: Lena Chert / Shutterstock

Following your recent articles and letters about problems with visa applications through the company TLS Contact, we were able to get an appointment at TLS Contact London and, eventually, a visa. 

However, TLS Contact made a mistake during the appointment process and overcharged us. 

They accepted that they had made a mistake, but it took 12 months and the threat of legal action to get a refund. 

I would like to stress how important it is that if a reader is overcharged during the visa application process, they insist on an immediate refund. 

Thanks for highlighting the challenges of dealing with this mediocre company. 

Connexion reader John Noble, by email

Related articles

Bugs continue with French visa appointments system in UK

Five reader tips on how to avoid French visa delays

Britons face long wait for French visas as appointments dry up

Resident or second-home owner in France?
Benefit from our daily digest of headlines and how-to's to help you make the most of life in France
By joining the newsletter, you agree to our Terms & Conditions and Privacy Policy
See more popular articles
The Connexion Help Guides
featured helpguide
Income Tax in France 2023 (for 2022 income)*
Featured Help Guide
- Primarily aimed at Britons, covers pensions, rent, ISAs, shares, savings and interest - but also contains significant general information pertinent to readers of other nationalities - Overview of online declarations + step-by-step guide to the French printed forms - Includes updates given automatically after this year's site opened
Get news, views and information from France