top cx logo
cx logo
Explorearrow down
search icon
Explore
arrow down
Thursday 29 September 2022
inner cx logo
icon mailbox
Resident or second-home owner in France? Join our newsletter

Paying upfront for removal company in France: is there way around it?

It is usual for a firm to ask for an instalment to be paid in advance

Firms are advised not to prevent customers from keeping back part of the price in the case of loss, damage or delay. Pic: Monkey Business Images / Shutterstock

Reader question: Is it normal for a removals firm to insist on full payment before the delivery has been done? P.L.

It is not ‘normal’ but we have not identified any law which forbids this.

Such practices were, however, stated to be abusive by France’s Commission des clauses abusives as long ago as in 1982.

This is a panel of experts, under the consumer section of the Economy Ministry, which puts out non-binding recommendations on contractual practices, which are often referred to by the courts.

The commission advised that contract clauses should not be inserted by removals firms which insist on full payment of the contract price before the items have been safely delivered. 

It also advised that firms should not prevent customers from keeping back part of the price in the case of loss, damage or delay.

However, it is usual for a firm to ask for an instalment to be paid upfront.

Read more: Can tradespeople in France raise price of job after signing a quote?

We would suggest shopping around to find an alternative firm if you are uncomfortable with the idea of having to pay in full before the delivery is completed to your satisfaction.

Related articles

For how long does a quote for renovation work remain valid in France?

Cost of home DIY projects rises due to shortages: should you delay?

Resident or second-home owner in France?
Benefit from our daily digest of headlines and how-to's to help you make the most of life in France
By joining the newsletter, you agree to our Terms & Conditions and Privacy Policy
See more popular articles
The Connexion Help Guides
featured helpguide
Healthcare in France*
Featured Help Guide
- Understand the French healthcare system, how you access it and how you are reimbursed - Useful if you are new to the French healthcare system or want a more in-depth understanding - Reader question and answer section Aimed at non-French nationals living here, the guide gives an overview of what you are (and are not) covered for. There is also information for second-home owners and regular visitors.
Get news, views and information from France
You have 2 free subscriber articles left
Subscribe now to read unlimited articles and exclusive content
Already a subscriber? Log in now