-
The UK's Brexit negotiators were arrogant - not Barnier
'The EU has become stronger as a result of the UK’s exit,' says reader
-
French town's ban on drying laundry outside is nonsense
Drying outside saves energy - and avoids damp air inside
-
September is such a relief after France's hectic summer
The holidays and social engagements give way to peace and quiet
Connexion reader overcharged by TLS Contact for French visa
Here they share their experience of getting a refund
Following your recent articles and letters about problems with visa applications through the company TLS Contact, we were able to get an appointment at TLS Contact London and, eventually, a visa.
However, TLS Contact made a mistake during the appointment process and overcharged us.
They accepted that they had made a mistake, but it took 12 months and the threat of legal action to get a refund.
I would like to stress how important it is that if a reader is overcharged during the visa application process, they insist on an immediate refund.
Thanks for highlighting the challenges of dealing with this mediocre company.
Connexion reader John Noble, by email
Related articles
Bugs continue with French visa appointments system in UK
Five reader tips on how to avoid French visa delays
Britons face long wait for French visas as appointments dry up
