-
Comment: It is about time France put social media in its place
Columnist Nick Inman eyes President Macron's bold promise to ban the platforms' use by children if not done by EU
-
Letters: Readers share their own remedies against mosquitoes in France
Solutions range from burning coffee grounds to White Tiger Balm
-
Letters: I fear losing my cheap flights in France
Ryanair has already stopped flying from Bordeaux
Lidl unhelpful
Three weeks after I bought a Ponceuse a Bande at Lidl, Valognes, in 2016, the motor stopped, for no obvious reason.
I took it back to Lidl and was advised to phone the number in the guarantee. A French friend telephoned regularly for three weeks, with no reply.
After many letters and no help from Lidl, I contacted themediator who was amazed at Lidl’s response. He investigated my complaint and, on 10 June 2018, I finally received the €44.99 I paid two years’ earlier.
But Lidl still refused to reimburse the postage €15.65 which I am in the process of reporting to the mediator.
Lidl’s argument is that because I did not take the sander back within 30 days the guarantee was invalid – so what is the point of a manufacturer’s three-year guarantee?
Carol Read, Normandy