Net losses

I wish to raise attention regarding internet suppliers in France and start a campaign for better customer services.

My connection is often disrupted by a sign saying ‘Network change detected’ and my neighbours are also losing their telephone service through their Orange box.

When I contacted Orange’s English-speaking department, I was advised to take a screen shot whenever my internet stopped, and to ask my neighbour to contact them via mobile phone. Have others had a similar experience?

Bob Adcock, by email