top cx logo
cx logo
Explorearrow down
search icon

Retailer sorry for insults to clients

Staff at Boulanger chain left 5,828 'unacceptable' comments about customers' appearance or behaviour

ELECTRONICS retailer Boulanger has issued an apology after shop staff left "unacceptable" comments about clients on their central database.

An investigation by the French privacy watchdog CNIL found 5,828 "irrelevant" remarks about customers from "annoying" and "has no brain" to "thinks she can get away with anything", "strong African accent", "Jewish" and "heart problem or alcoholic".

In a statement published on Saturday, Boulanger general manger Etienne Hurez said: "I was shocked by what the CNIL had found", adding that it amounted to a "serious lapse".

He apologised for what he described as the "unacceptable comments". An internal investigation has been launched to identify the authors of the comments - and Boulanger says the remarks will be removed permanently before the CNIL's three-month deadline.

Boulanger has stores across France and employs a total of 8,000 people.

Resident or second-home owner in France?
Benefit from our daily digest of headlines and how-to's to help you make the most of life in France
By joining the newsletter, you agree to our Terms & Conditions and Privacy Policy
See more popular articles
The Connexion Help Guides
featured helpguide
Income Tax in France 2023 (for 2022 income)*
Featured Help Guide
- Primarily aimed at Britons, covers pensions, rent, ISAs, shares, savings and interest - but also contains significant general information pertinent to readers of other nationalities - Overview of online declarations + step-by-step guide to the French printed forms - Includes updates given automatically after this year's site opened
Get news, views and information from France