Connexion reader overcharged by TLS Contact for French visa

Here they share their experience of getting a refund

If a mistake is made during the appointment process with TLS Contact, act fast is advice of a Connexion reader
Published Modified

Following your recent articles and letters about problems with visa applications through the company TLS Contact, we were able to get an appointment at TLS Contact London and, eventually, a visa.

However, TLS Contact made a mistake during the appointment process and overcharged us.

They accepted that they had made a mistake, but it took 12 months and the threat of legal action to get a refund.

I would like to stress how important it is that if a reader is overcharged during the visa application process, they insist on an immediate refund.

Thanks for highlighting the challenges of dealing with this mediocre company.

Connexion reader John Noble, by email

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