Ryanair passengers due €250 but not told

Consumer group says compensation ‘obligatory’

Ryanair has failed to make it sufficiently clear to thousands of passengers that many are entitled to €250 compensation in addition to ticket refunds or alternative flights after it cancelled 2,100 flights at short notice, a French consumer group has said.

Some 315,000 customers were affected when the airline cancelled the trips in September and October. Several routes to or from French airports were included.

Consumer group UFC-Que Choisir has written to Ryanair warning it “has not made passengers’ rights clear” and must do more to tell them compensation is obligatory and comes on top of a ticket refund.

It has also passed its complaint on to the DGCCRF French consumer protection agency for possible legal action. UFC-Que Choisir spokesman Morgan Bourven said: “Very few people know this €250 compensation rule. ...

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