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Letters: Reader experiences of organising a funeral in France
Connexion readers share their advice to ensure the process goes smoothly
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Letters: Readers share their Brexit reset wishlists
Including re-entry into the customs union and restored EU rights
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Letters: French import duties on medication are unfair
Connexion reader has to import their treatment from the UK as it is unavailable in France
EDF website
Thank you for publishing my cri de cœur in September’s issue (Letters). I thought I would follow up with the resolution, because while customer service can drive us wild, it is always good to give credit where due.
I finally contacted EDF via Facebook, not one of my favourite channels of communication, but there we go.
I had an online chat in French with a very helpful person, who looked at my account. The problem was I had not updated the SEPA. I explained I had not been notified, but I was willing to do so. She asked me for my account details, sent me a code to quote back to her, and then she made sure my EDF account would function, staying online until I confirmed it.
Bingo. I can once again monitor and check my account.
Gina JOLLIFFE, Creuse