-
What do French buyers actually want in an old farmhouse?
Columnist Samantha David prepares to sell her home
-
Lack of e-gates adds to EES ‘shambles’ in France
Readers ask why new system has been so challenging to deliver
-
Do France's traditions get more admiration than they deserve?
Columnist Cynthia Spillman questions the value of café culture, intellectualism and... bureaucracy
EDF website
Thank you for publishing my cri de cœur in September’s issue (Letters). I thought I would follow up with the resolution, because while customer service can drive us wild, it is always good to give credit where due.
I finally contacted EDF via Facebook, not one of my favourite channels of communication, but there we go.
I had an online chat in French with a very helpful person, who looked at my account. The problem was I had not updated the SEPA. I explained I had not been notified, but I was willing to do so. She asked me for my account details, sent me a code to quote back to her, and then she made sure my EDF account would function, staying online until I confirmed it.
Bingo. I can once again monitor and check my account.
Gina JOLLIFFE, Creuse
