EDF website

Thank you for publishing my cri de cœur in September’s issue (Letters). I thought I would follow up with the resolution, because while customer service can drive us wild, it is always good to give credit where due.

I finally contacted EDF via Facebook, not one of my favourite channels of communication, but there we go.

I had an online chat in French with a very helpful person, who looked at my account. The problem was I had not updated the SEPA. I explained I had not been notified, but I was willing to do so. She asked me for my account details, sent me a code to quote back to her, and then she made sure my EDF account would function, staying online until I confirmed it.

Bingo. I can once again monitor and check my account.

Gina JOLLIFFE, Creuse