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Millions of homes have at least one electrical fault in France
‘Electrical installations age, like cars, and you need to call an electrician to check them’, the national electrical safety observatory warns
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How can we cut off utilities at French second home from abroad?
Meter reading need to be taken to close most accounts
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‘It is my right to work beyond retirement age - but France says no’
Age discrimination in the workplace is real but hidden, says (soon to be forcibly retired) English teacher Nick Inman
EDF website
Thank you for publishing my cri de cœur in September’s issue (Letters). I thought I would follow up with the resolution, because while customer service can drive us wild, it is always good to give credit where due.
I finally contacted EDF via Facebook, not one of my favourite channels of communication, but there we go.
I had an online chat in French with a very helpful person, who looked at my account. The problem was I had not updated the SEPA. I explained I had not been notified, but I was willing to do so. She asked me for my account details, sent me a code to quote back to her, and then she made sure my EDF account would function, staying online until I confirmed it.
Bingo. I can once again monitor and check my account.
Gina JOLLIFFE, Creuse