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Letters: French rail fines are so severe even for honest mistakes
Connexion reader says his relatives have been put off visiting France
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Letters: How are hybrid cars supposed to carry a spare tyre in France?
Connexion reader says electric vehicles simply do not have enough space
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France ends grants for electric radiator thermostats
The Coup de pouce Pilotage scheme was due to close on December 31 but has been discontinued early due to fraud
EDF website
Thank you for publishing my cri de cœur in September’s issue (Letters). I thought I would follow up with the resolution, because while customer service can drive us wild, it is always good to give credit where due.
I finally contacted EDF via Facebook, not one of my favourite channels of communication, but there we go.
I had an online chat in French with a very helpful person, who looked at my account. The problem was I had not updated the SEPA. I explained I had not been notified, but I was willing to do so. She asked me for my account details, sent me a code to quote back to her, and then she made sure my EDF account would function, staying online until I confirmed it.
Bingo. I can once again monitor and check my account.
Gina JOLLIFFE, Creuse