EDF website

Thank you for publishing my cri de cœur in September’s issue (Letters). I thought I would follow up with the resolution, because while customer service can drive us wild, it is always good to give credit where due.

Published Saturday 30 September 2017 - 14:21 Modified Saturday 30 September 2017 - 14:21

I finally contacted EDF via Facebook, not one of my favourite channels of communication, but there we go.

I had an online chat in French with a very helpful person, who looked at my account. The problem was I had not updated the SEPA. I explained I had not been notified, but I was willing to do so. She asked me for my account details, sent me a code to quote back to her, and then she made sure my EDF account would function, staying online until I confirmed it.

Bingo. I can once again monitor and check my account.

Gina JOLLIFFE, Creuse

Centrist François Bayrou announced as new French prime minister

The veteran politician is currently mayor of Pau and a key Macron ally in parliament

Luthiers in Nice repair five- or six-figure violins and cellos

In a Nice workshop, two trained luthiers are busy helping musicians produce their best performances

EasyJet announces nine new flight routes from France including to UK

A service from Bordeaux to Birmingham is among the new announcements

French weekend weather outlook December 14 - 15: gloomy and chilly in the north

Cloudy skies are expected to dominate in the north, but in the south temperatures will still reach double figures

Chronopost, Colissimo, and Mondial Relay: Beware delivery scams in France

The surge in Christmas shopping always leads to an uptick of scams at this time of year

Police appeal for help as thefts of internet and phone cables increase in Brittany

‘These acts of vandalism threaten access to the telephone and internet network’, say police

Flu spreads in France: Four regions at epidemic level

All of the country is affected as the number of influenza cases rises

Cyclist stabbed in row over road rights in Lyon

The argument with two men on an e-scooter reportedly broke out over right of way

Man leaves €10m to Normandy village just because of its name

Roger Thiberville is not thought to have ever visited Thiberville. ‘It is a lovely surprise just before Christmas’ said the mairie

French road sign expands to Spain - but most drivers unaware of its meaning

Road sign is only in use for specific weather conditions

Letters: Can Hybrid cars leave you stranded without a spare wheel in France?

Readers share their experiences - their and solutions - over what to do if you do not have a spare in case of a flat tyre

Letters: Sliced bread is simply too sweet in France

Connexion reader says that UK bread is far ahead of its French equivalent

Properties you can buy for under €50,00, €150,000 and €1 million in Pas-de-Calais

One of France's most densely populated departments is reinventing itself to appeal to tourists

Drinks mis-sold as traditional kefir ‘mislead’ consumers in France

Many ‘kefir’ drinks do not contain the right ingredients, a consumer association says

Bordeaux-Ireland flights: Aer Lingus to replace Ryanair

The three flights per week will replace a service previously offered by Ryanair, which has now stopped all flights to and from Bordeaux

Bees protected from Asian hornet attacks by award-winning French device

Frédérique Ripet has won a top business award for creating a device that protects hives from deadly attacks

What was happening in France 10, 50 and 100 years ago in December

A look back at events from the final month of the year 1924, 1974 and 2014

Discover French magical Christmas châteaux in the Loire valley

Chateaux in the Pays de la Loire work together to provide festive cheer and local towns join in the festive fun

Few French newspapers were founded before 1945

Many newspapers were deemed to have collaborated during World War Two

Try out this Chartreuse and walnut macaron recipe

This tasty treat combines the liquer from Isère with a nutty flavour to create one France's favourite confectioneries

New pollution bans from January: Which cars and which cities in France?

Changes mean vehicles with Crit’Air level 3 will be banned in four cities

Interview: French cheesemonger on what it takes to become the best in the world

Vincent Philippe describes the effort that it took him to achieve the title of World's Best Cheesemonger, some of his favourite cheeses and France's biggest strengths involving cheese