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Comment: Brexit 'reset' cannot repair the damage it did to people with links to France
Columnist Nick Inman urges Brexit advocates to own their past promises and address the consequences of their actions
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Comment: Jogging is now a respectable French pastime
Columnist Sarah Henshaw notes how it has gone from being a joke to a passion in the country
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Letters: British residents of France spar over residency rights
Connexion readers reveal how visa rules affect visits to their French properties post-Brexit
EDF website
Thank you for publishing my cri de cœur in September’s issue (Letters). I thought I would follow up with the resolution, because while customer service can drive us wild, it is always good to give credit where due.
I finally contacted EDF via Facebook, not one of my favourite channels of communication, but there we go.
I had an online chat in French with a very helpful person, who looked at my account. The problem was I had not updated the SEPA. I explained I had not been notified, but I was willing to do so. She asked me for my account details, sent me a code to quote back to her, and then she made sure my EDF account would function, staying online until I confirmed it.
Bingo. I can once again monitor and check my account.
Gina JOLLIFFE, Creuse