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Why Jordan Bardella is frontrunner for France’s 2027 presidency
Columnist Simon Heffer looks at the inexorable rise of the Rassemblement National's likely candidate
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No crisps, no party games: the unwritten rules of French children’s birthdays
Columnist Samantha David describes the ups and downs of a French birthday party for children
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Electricity bills to remain stable for most homes in France, says government
Significant rises are not forecast for customers on regulated tariffs in next two years
EDF website
Thank you for publishing my cri de cœur in September’s issue (Letters). I thought I would follow up with the resolution, because while customer service can drive us wild, it is always good to give credit where due.
I finally contacted EDF via Facebook, not one of my favourite channels of communication, but there we go.
I had an online chat in French with a very helpful person, who looked at my account. The problem was I had not updated the SEPA. I explained I had not been notified, but I was willing to do so. She asked me for my account details, sent me a code to quote back to her, and then she made sure my EDF account would function, staying online until I confirmed it.
Bingo. I can once again monitor and check my account.
Gina JOLLIFFE, Creuse
