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Comment: Try cheese before you buy it in France
Columnist Samantha David explains the best way to discover your favourite French delicacies lies at the supermarket counter
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Letters: The French are not always above petty xenophobic jibes
Connexion readers argue that British 'insults' towards the French are made in goodwill
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Letters: We have been without a GP or dentist for years in France
Connexion readers share their experiences of living in a 'medical desert'
EDF website
Thank you for publishing my cri de cœur in September’s issue (Letters). I thought I would follow up with the resolution, because while customer service can drive us wild, it is always good to give credit where due.
I finally contacted EDF via Facebook, not one of my favourite channels of communication, but there we go.
I had an online chat in French with a very helpful person, who looked at my account. The problem was I had not updated the SEPA. I explained I had not been notified, but I was willing to do so. She asked me for my account details, sent me a code to quote back to her, and then she made sure my EDF account would function, staying online until I confirmed it.
Bingo. I can once again monitor and check my account.
Gina JOLLIFFE, Creuse