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I moved to France for the cake – and then learned to love British baking
Columnist Sarah Henshaw rediscovers the British baking tradition of comfort, jam and just having a go
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Is it time to shorten France's school holidays?
Pascal Bressoux, professor of educational sciences at the University of Grenoble Alpes, explains why the school timetables need a rethink
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Savoyards poke fun at Parisians over snow disruption
A few centimetres shut down capital but for those in Savoie ‘it’s time to clear the chalet steps so no one slips after an apero’
EDF website
Thank you for publishing my cri de cœur in September’s issue (Letters). I thought I would follow up with the resolution, because while customer service can drive us wild, it is always good to give credit where due.
I finally contacted EDF via Facebook, not one of my favourite channels of communication, but there we go.
I had an online chat in French with a very helpful person, who looked at my account. The problem was I had not updated the SEPA. I explained I had not been notified, but I was willing to do so. She asked me for my account details, sent me a code to quote back to her, and then she made sure my EDF account would function, staying online until I confirmed it.
Bingo. I can once again monitor and check my account.
Gina JOLLIFFE, Creuse
