Help French bureaucracy improve by leaving a review online
Give feedback on your experience of French administration, good or bad, via a government website
Comments are published on the site for others to see and transferred to the relevant departments
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So much of French administration is now done online that it can often feel as if nobody is listening, but there is a website which allows you to give feedback on your experiences with bureaucracy.
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Services Publics + lets people leave an opinion, positive or negative, on everything from declaring taxes to registering a car in France.
Comments are made public
Comments are published on the site for others to see and transferred to the relevant departments to see whether improvements can be made.
That is the idea, at least: to analyse user feedback in order to simplify and speed up onerous administrative processes.
You can also submit an administrative document you find difficult to understand, so the language can be simplified or more details added.
The service is available, in French only, in the section Je donne mon avis of the Services Publics + website
Satisfaction surveys are also consultable via the website, as well as local data on the time taken for different procedures to go through.
For example, for your local prefecture to issue a driving licence.
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