-
Letters: Reader experiences of organising a funeral in France
Connexion readers share their advice to ensure the process goes smoothly
-
Letters: Readers share their Brexit reset wishlists
Including re-entry into the customs union and restored EU rights
-
Letters: French import duties on medication are unfair
Connexion reader has to import their treatment from the UK as it is unavailable in France
... But now that's not good service!
Poor customer service
Mrs Kleingeld’s comments on poor customer service in France (Letters, April 2018) are spot-on. In the two years since I came from UK, I have found it appalling, if not non-existent.
Traders see it as no more than offering to sell you a full-price replacement for the faulty item.
A Facebook member told of taking back a water pump, being given a replacement and watching as the assistant repacked the dud to put it back on the shelf. Is this why shops always want the box back?
Stuart Patrick,Faye l’Abbesse.