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Feel ignored?
Is it just me or do others find the level of customer service in France is diabolical?
Whilst I’m sure many people have had many great experiences I find it really difficult to get French companies to reply to emails. I, perhaps wrongly, assume that if a company has a Contact us page on their website they will respond but apparently not.
I’m trying to insure my classic cars. I’ve filled in the appropriate forms and even followed it up with an email but received nothing. Chaser contacts and mails seem to be ignored.
I do speak French but I lack confidence on the phone and feel an email gives me, and them, time to understand properly.
Even when trying to spend €2,000 with a company I had to chase and chase for a quote/reply. I struggle to understand how France survives.
Neil GOODALL, Drôme
