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Is it just me or do others find the level of customer service in France is diabolical?

Published Saturday 30 September 2017 - 14:31 Modified Saturday 30 September 2017 - 14:31

I find it’s really difficult to get French companies to reply to emails.

Neil GOODALL, Drôme

letters and comment customer service

Letters: French rail fines are so severe even for honest mistakes

Connexion reader says his relatives have been put off visiting France
Letters: How are hybrid cars supposed to carry a spare tyre in France?

Connexion reader says electric vehicles simply do not have enough space
Letters: The number of cold calls to French phone is maddening

Connexion readers say that measures to prevent them are not effective

New pollution bans from January: Which cars and which cities in France?

Changes mean vehicles with Crit’Air level 3 will be banned in four cities

Try out this Chatreuse and walnut macaron recipe

This tasty treat combines the liquer from Isère with a nutty flavour to create one France's favourite confectioneries

Do I need to remove a disused septic tank in France after connecting to the mains?

Safety is the number one priority, says Sarah Bright-Thomas of Bright Avocats

Is there financial help to purchase a mobility scooter in France?

Some UK disability benefits remain for Britons living across the Channel

Must I telephone first before going to hospital emergency centre in France?

The health ministry wants to reduce the strain on hospital services

Do foreign savings accounts have to be declared on French tax forms?

Admitting errors may make the authorities more lenient

Do drivers have to change number plates if they move to new French department?

Plates show a regional logo as well as department code - a source of pride for some

What to do if télépéage badge not detected on French free-flow motorway?

Motorway toll badges are a convenient way to pay toll fees on barrier-free motorways

TotalEnergies opens service station for electric vehicles in Paris

It is the first of its kind in the capital and has ultra-fast charging

Conductors on French public transport will soon be able to check your address

Move is part of anti-fraud plans to prevent people from giving false information during fines including on SNCF trains

Dordogne village petitions against opening of nearby McDonald’s restaurant

Villagers say there are enough local restaurants, but mayor focuses on job opportunities

Speed limits to (mostly) drop to 30 km/h in this French city

The new measure will improve noise and pollution, improve safety and encourage cycling, say local authorities

12,500 French parking fines cancelled after IT bug

The fines had been issued in error after computer system was privatised

Watchdog highlights Christmas food shopping ‘scams’ in France

Pastries with palm oil, excess packaging, inflated prices…vote for the worst ‘scam’ in this food watchdog’s annual contest

Tanker overturns on rural Normandy road spilling thousands of litres of fuel

Tests are being carried out into risk of pollution of local water supplies to homes

Epidemic alerts raised in France: see how your area is affected

Bronchiolitis is bad nationwide while flu indicators are increasing in the north and east

Woman removed from French easyJet flight after swearing incident takes legal action

The passenger was forcibly removed by border police after debate over cabin bag size and claims she ‘was treated like a terrorist’

December French rail strike: Less disruption expected than forecast

High-speed services should not be affected during the Christmas season

Learning French: what does j’avoue mean and when should it be used?

A French language tic which can indicate you are actively listening to and agree with what is being said

Act fast to benefit from this financial help to buy an electric bike in France

The government policy is coming to an end in the beginning of 2025

See which offences can result in a car being impounded in France

There is also a time limit and set procedure to follow to recover a car

SNCF comes fifth in European ranking of best train companies

Eurostar did not fare quite so well

Letters: How are hybrid cars supposed to carry a spare tyre in France?

Connexion reader says electric vehicles simply do not have enough space

Ministers to debate emergency law so France can continue to collect tax and pay expenses

The text is used to guarantee that public services will continue to function while maintaining the same constraints as in last year’s budget

Ignored online

Is it just me or do others find the level of customer service in France is diabolical?

Letters: French rail fines are so severe even for honest mistakes

Letters: How are hybrid cars supposed to carry a spare tyre in France?

Letters: The number of cold calls to French phone is maddening

New pollution bans from January: Which cars and which cities in France?

Try out this Chatreuse and walnut macaron recipe

Interview: French cheesemonger on what it takes to become the best in the world

Fréjus Tunnel that connects France and Italy to close this weekend

Is my information safe with French estate agents?

Do I need to remove a disused septic tank in France after connecting to the mains?

Is there financial help to purchase a mobility scooter in France?

Must I telephone first before going to hospital emergency centre in France?

Do foreign savings accounts have to be declared on French tax forms?

Do drivers have to change number plates if they move to new French department?

What to do if télépéage badge not detected on French free-flow motorway?

TotalEnergies opens service station for electric vehicles in Paris

Conductors on French public transport will soon be able to check your address

Dordogne village petitions against opening of nearby McDonald’s restaurant

Letters: French rail fines are so severe even for honest mistakes

The Code de la route has changed for cyclists in France

Call France's laughter hotline to cheer yourself up for free

Speed limits to (mostly) drop to 30 km/h in this French city

12,500 French parking fines cancelled after IT bug

Watchdog highlights Christmas food shopping ‘scams’ in France

Tanker overturns on rural Normandy road spilling thousands of litres of fuel

Epidemic alerts raised in France: see how your area is affected

Cheaper but slower… €10 train fare for Paris to Brussels route

IT problems and digitalisation of French residency cards ‘causing issues’

‘Check your rent is not too high’: Mixed reaction to new Paris poster

Woman removed from French easyJet flight after swearing incident takes legal action

December French rail strike: Less disruption expected than forecast

Learning French: what does j’avoue mean and when should it be used?

Act fast to benefit from this financial help to buy an electric bike in France

See which offences can result in a car being impounded in France

SNCF comes fifth in European ranking of best train companies

Letters: How are hybrid cars supposed to carry a spare tyre in France?

Ministers to debate emergency law so France can continue to collect tax and pay expenses